These terms apply to tutoring with Axiom Private Tutoring CC, Suite 12, Corobay Corner, 169 Corobay Avenue, Menlyn, Pretoria 0181. They apply once you accept a proposal. Last updated 1 November 2026.
1. Enquiries and the free online demo
Sending an enquiry, by our website or WhatsApp, doesn't commit you to anything.
The demo is free, optional and online, and lasts 30 to 45 minutes. This applies even if your regular lessons will be face to face.
A demo is booked only when we confirm the tutor, date, time and joining link in writing. Asking for a demo isn't a booking.
2. Proposals and fees
Before you pay anything, we send a written proposal with the lessons, length, lesson format and fees.
Your fees are the ones in the proposal you accept. We tell you in writing before any change, and changes apply only from the next invoice.
3. Registration and payment
After you accept the proposal, you register on our parent portal (TutorCruncher) and agree to these terms there.
Lessons are paid in advance. Regular lessons are booked once the first invoice is paid.
The first invoice covers the lessons scheduled from your start date. If you start by the 15th of a month, it covers the rest of that month. If you start after the 15th, it covers the rest of that month and all of the next. After that, each month is invoiced in advance.
You can pay by EFT or debit order. Private Client packages are by debit order only.
4. Moving or cancelling a lesson
To move or cancel a lesson, give at least 24 hours' notice through the parent portal, our WhatsApp assistant, or by WhatsApp or call to 073 688 8561.
A lesson cancelled with less than 24 hours' notice, or missed, is charged in full.
If your tutor cancels, you aren't charged for that lesson, and we offer another time.
5. Our Right Tutor Promise
You can have a free online demo before you commit.
If the fit isn't right in the first 2 sessions, tell us and we find your child a new tutor.
You get your fees in writing before you pay anything.
6. Private Clients with Moseli
Private Client packages are with Moseli Nkanyane personally. Places are limited.
Money-back guarantee: if there's no measurable improvement after 3 lessons, you get a full refund. To claim, WhatsApp 073 688 8561 after the 3rd lesson. The refund is paid within 7 days to your original payment method.
The money-back guarantee applies only to Private Clients, not to standard tutoring.
7. Promo codes
A promo code from one of our affiliates gives a new family a discount on the first invoice. The discount is normally 10% of four weeks of lessons, up to a limit shown on your proposal.
Codes are for new families only. They don't apply to existing clients, can't be combined with other offers, and don't apply to Private Client packages unless we say so in writing.
One code per family. The first code you give us is the one that counts.
8. Lessons at home and at our offices
Home lessons are available anywhere in Gauteng. Please provide a quiet space with a table, and make sure an adult is at home for learners under 18.
Office lessons are at our Menlyn office, or at a Networkspace branch on weekdays during office hours, booked in advance.
Online lessons need a device with a camera and microphone, and a stable internet connection.
9. Stopping lessons
To stop lessons, tell us in writing by email or WhatsApp. We stop booking new lessons and confirm in writing what is owed, or refunded, for lessons already paid for.
10. Your information
We use your and your child's information only to arrange and run tutoring, as set out in our privacy policy.
11. Questions and complaints
WhatsApp or call 073 688 8561, Monday to Saturday, 7am to 8pm. We aim to resolve any complaint fairly and quickly.